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Spam Troubleshooting

 

Facebook notifications

Facebook notifications are delivered to your phone via text message and begin with 32665.

 

To stop notifications:

 

  1. Log in to your Facebook Mobile account.
  2. Make sure you do not have Facebook Mobile activated.
  3. Send a message containing the text OFF to 32665. This will deactivate Facebook Mobile text messages. Keep in mind, it may take a day or two for all messages to stop.
  4. If you are still having the issue, contact us.


Messages from an email address

Messages from an email address begin with 9500-9700.

 

To stop notifications:

 

  • If the message is spam (a message you do not want), forward the message to 7726.
  • If the message is from a service provider, such as news or sports updates, you may need to change your subscription settings on the provider's website.

 


Messages from a mobile number

Some devices allow you to block messages from a specific mobile number. Check out our phone page to find steps. If your phone doesn't offer a blocking feature, you can always block messages from specific numbers with Family Allowances.

 

 

Messages from a short code

IF THE MESSAGE IS SPAM (A MESSAGE YOU DO NOT WANT), FORWARD THE MESSAGE TO 7726.