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  1. Surface Pro

Surface touchscreen stops responding

over 7 years ago
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If the touchscreen doesn’t respond correctly to touch, try these solutions.

Solution 1: Clean the screen

Use a soft, lint-free cloth dampened with water or eyeglass cleaner but don’t apply liquids directly to the screen. To learn more, see Clean and care for your Surface.

Solution 2: Restart your Surface

Note

You'll need a keyboard or mouse connected to your Surface. You can use a Surface Typing Cover or a USB or Bluetooth® keyboard or mouse.

Sometimes, all you need to get your touchscreen working again is a restart:

  1. Press the Windows logo key Windows button. 
    (If you're using a mouse, select Start Windows button.)
  2. Press the Tab key to select Power, and then press Enter. 
    (With a mouse, select Power.)
  3. Use the arrow keys to highlight Restart, and then press Enter. 
    (With a mouse, select Restart.)

Solution 3: Install the latest updates

Note: You'll need a keyboard or mouse connected to your Surface, as in Solution 2.

Your touchscreen might not be working because you don’t have the latest updates. For more info on installing Windows updates, see Install Surface and Windows updates. If your Surface does not restart automatically after you install updates, restart it manually. To restart your Surface, go to Start Windows logo, and select Power > Restart.

Solution 4: Force a shut down

See Force a shut down and restart your Surface to find out how.

Solution 5: Send your Surface in for service

If the touchscreen still isn’t working after these steps, your Surface needs service. Go to Get my Surface fixed.