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What to do if Surface is running slowly

over 7 years ago
5 stars 1 rating

If your Surface isn't running as quickly as it once did, try these tips to pinpoint and solve the problem.

Solution 1: Use top Windows tips to improve the performance of your Surface

If your Surface is slow, go to Tips to improve PC performance in Windows 10 to learn how to help improve the performance of your Surface.

If your Surface still runs slowly, try Solution 2.

Solution 2: Check your wireless network speed

If the apps you are using are connecting to the Internet, a poor network connection may be causing them to run slowly.

If your Surface still runs slowly, try Solution 3.

Solution 3: Plug in and let your Surface cool down

Your Surface may be too hot. Move your Surface to a cooler spot, wait five minutes, and see if it runs faster. If available to you, plugging in your Surface keeps it charged and running as fast as possible.

If you are running a memory-intensive app, such as streaming video or playing a game, try closing it for a few minutes. That may cool your Surface down.

If your Surface still runs slowly, try Solution 4.

Solution 4: Force a shut down

See Force a shut down and restart your Surface to find out how.

If your Surface still runs slowly, try Solution 5.

Solution 5: Identify hardware issues

To help identify specific hardware-related problems on your Surface, try running the following tools that are built into Windows. If the Error Checking tool finds any errors, contact us.