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  1. Surface Pro

Cracked screen and physical damage

over 7 years ago
4 stars 5 ratings

If your Surface screen is cracked or has physical damage, you can open a service order and send it in for repair.

Option 1: Start the replacement process online

Go to Device Center to start the process.

Option 2: Get your Surface replaced at a Microsoft Store

Schedule a free Answer Desk appointment at a Microsoft Store near you.

What’s this going to cost?

If you purchased Microsoft Complete, you can use one of the two Accidental Damage Claims to repair or replace your Surface. If you don’t have Microsoft Complete, the cost depends on which Surface you have. To check your warranty status and find out how much it will cost, go to Device Center.